Frequently Asked Question

Order Issues

Can I amend or cancel my order after confirmation?

I received a defect item. What should I do?

I received a wrong item. What should I do?

I did not received my item. What should I do?

Shopping

Do you have a size guide?

What are the payment methods available?

Singapore Delivery

What are the delivery fee?

How long will it take to receive the parcel?

How do I track my order?

What are the delivery timing?

What if there is no one home to receive the parcel?

Will there be additional charges for re-delivery?

Exchange

Can I exchange my purchases?